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FAQ

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You are interested in the Luna:

How much does the Sensopro Luna cost?

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We always provide an individual quote which includes the complete device, programme updates, delivery, installation, training and events. Contact us in the live chat and we can provide you with a price perfectly tailored to your requirements.

What payment options are there?

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There are three options. Purchase, hire purchase and lease. Contact us using the live chat function and we can discuss the perfect option for your centre.

How much space does the Sensopro Luna require?

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No more than a normal treadmill. To get the maximum benefit from the Sensopro in your training room, we recommend 5 to 6m^2.

How can the Sensopro Luna be integrated into an existing training concept?

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Coordination is the basis for physical exercise and forms the basis for sporting success. Each centre and training location is different. Contact us and together we can integrate the Sensopro perfectly into your training concept.

What can be exercised on the Sensopro Luna?

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Along with strength, stamina and mobility, you can primarily train coordination on the Sensopro Luna. The focus is on holistic training: you should be able to train as many muscles as possible at once.

Where is the Sensopro Luna made?

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In Switzerland. More specifically in Münsingen, the gateway to the Bernese Oberland.

Where can I train on a Sensopro Luna?

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Take a look at our location page. This shows you where you can try out the Sensopro Luna.

How many exercises are there for the Sensopro Luna?

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You will find over 800 different training exercises on the Sensopro Luna at various difficulty levels – health, fitness and performance.

Is the training available in various difficulty levels?

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The training exercises on the Sensopro Luna are available at three different difficulty levels: health, fitness and performance.

What is included in the purchase price?

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The purchase price includes the complete device, programme updates, delivery, installation, training and events.

Can the Sensopro Luna be purchased in various colours?

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Yes! The Sensopro Luna is available in all RAL colours.

What interfaces are there?

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The following services can be used to set access restrictions on the Luna Fitness and to follow training sessions on the respective portals: Milon, eGym, SportsNow, Hector und Aidoo.

You already have a Luna:

Are there updates on the Video Kit?

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Silvan, our video kit expert, works day and night to present you with an even better training experience, new updates, usage figures and other innovations.
You can find all updates here.

How do I connect the Luna to the Internet?

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We'll be happy to explain this to you here.

Where can I order replacement materials?

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Directly in our shop.

My screen is frozen – what should I do?

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You can easily fix the problem yourself:

  1. Click on "Information" on your screen. 
  2. And then "Support" at the bottom center.
  3. Now enter the admin password that you received when you purchased the device.
    Can't find the password? Then write a quick email to: support@sensopro.swiss
  4. Now you can click on "Software update" on the left. 
  5. And then select "Check & Download Files".

As soon as your Luna is ready, test the videos and the improvement should be noticeable immediately.

Still not working after that?
Contact us by e-mail: support@sensopro.swiss
Or by phone: +41 31 382 52 10 (dial 2).

I would like to connect my Luna to another W-LAN network.

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You can easily fix the problem yourself:

  1. Click on “Information” at the bottom of your screen.
  2. Then “Support” at the bottom center.
  3. Now you need your admin password. You received this when you purchased the device.
    Can't find the password? Then send a quick email to: support@sensopro.swiss
  4. Click on “Networks” on the left.
  5. Connect to your new network at the top right.

If you receive the message “successfully connected”, everything is fine.
If not, check again that your password has been entered correctly.

Still not working after that?
Contact us by e-mail: support@sensopro.swiss
Or by phone: +41 31 382 52 10 (dial 2).

It lights up when I switch on the screen, but it stays black. What can I do?

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You can easily fix the problem yourself:

  1. Disconnect the screen completely from the power supply.
  2. Do not plug it in overnight so that the Luna can cool down.
  3. Test the next day to see if there is a change.
  4. If not, use a different socket.

Is the screen still black and nothing has helped?
Contact us by e-mail: support@sensopro.swiss
Or by phone: +41 31 382 52 10 (dial 2).

I need pictures, videos, marketing!

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You can find all this with this link.

You are interested in the Challenger:

What is the Challenger?

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The sensor measuring system for your Luna Fitness. 
4 sensors measure the movements of the tapes.

How stable is your one-leg stance? 
How fast is your sprint? 
Coordination is finally measurable. 
With 4 self-explanatory tests on the video kit, in the “Challenger” category.

Your customers can choose the challenge and difficulty level themselves. 
Determine their coordination score. 
And analyze their movements.

Are you ready?

What are the technical requirements?

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Hardware requirements:

  • You have a Luna Fitness with a black touchscreen.
    If you still have a screen with buttons, we will be happy to make you an individual offer for the Challenger including touchscreen. 
    Installation is not yet possible for a Luna Physio (with a white touchscreen), as the Challenger is not a certified medical device according to MDR.
  • We also need a normal power socket near the Luna.

Software requirements:

  • You need the Videokit Revolution on your touchscreen. 
    If your Luna is still using the old video world, you can buy the video kit revolution in the Sensopro Shop.
  • And: A stable internet connection is required. 

What is included in the scope of delivery?

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  • New tapes with our brand new bungee system, which we install on your premises.
  • The sensor system with 4 sensors including computer unit, LAN cable connection from the computer unit to the video kit and a power supply plug. 

How is the Challenger installed and maintained?

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The installation of the Challenger and the first calibration are carried out by the Sensopro installation team. 
You only need to repeat the calibration in the following cases:  

  • The Sensopro Luna has been moved  
  • One or both tapes have been replaced  
  • One or more sensors have been replaced on the tape  
  • The sensor cables have been disconnected and reconnected  

You can find the calibration instructions in your Luna manual. 

Why is the Challenger only available as a subscription model?

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We want to get better and better.
And so does the Challenger. 
That's why we're working flat out to develop new functions and challenges that will be automatically available to you for the next 3 years as part of your subscription.
So you are always up to date.

We also guarantee the functionality of the Challenger in your subscription and replace tapes and bungees free of charge during the subscription period.
After 3 years, you decide whether the Challenger and our new developments have convinced you.
Your subscription will be extended for a further year. 
You can easily cancel your subscription annually after the minimum term.

You don't have the Challenger yet?

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You can buy the Sensopro Challenger in our store. 
For 166 CHF / month you get the Challenger & our HUB (Hub - Sensopro) including all new functions that we will develop together over the next 3 years!

What's also included: full warranty and maintenance on the tapes and sensors - if they break, we'll replace them! 
The prices are exclusive of VAT.